Stocked Auto Parts - Frequently Asked Questions
Commercial / Wholesale
Q: Can I open a commercial account?A: Yes, we work with body shops, mechanics, and dealerships. Contact us to learn more.
Q: Do you offer bulk discounts?A: Yes, volume pricing is available for qualifying wholesale orders.
Company Info & Support
Q: Where is Stocked Auto Parts located?A: We are based in Michigan and serve customers nationwide.
Q: What are your support hours?A: Our team is available Monday-Friday, 9 AM to 6 PM EST.
Q: How do I contact customer support?A: Email us at support@stockautoparts.com or call 855-477-8625.
Inventory & Fitment
Q: How do I know if a part fits my vehicle?A: Use our vehicle fitment tool to confirm compatibility before ordering.
Q: What if I can't find my part?A: Call us at 855-477-8625 or email support@stockautoparts.com – we carry hundreds of thousands of parts and may be able to help.
Q: Do you carry aftermarket parts only?A: Yes, Stocked Auto Parts exclusively sells high-quality aftermarket auto parts.
Ordering & Account
Q: How do I place an order?A: Search for your part using your vehicle information or part number, add it to your cart, and proceed through our secure checkout.
Q: Can I order by phone?A: Yes, call us at 855-477-8625 (855-47-STOCK) to place an order with our sales team.
Q: Do I need an account to order?A: No, but creating one lets you track your orders, save vehicles, and access order history.
Q: Can I save my vehicle for future use?A: Yes, when logged in, you can save vehicles for faster future shopping.
Payments & Pricing
Q: What payment methods are accepted?A: We accept major credit cards, debit cards, and secure online payment options.
Q: Do prices include tax?A: Sales tax is calculated at checkout based on your location.
Q: Do you price match?A: Contact us for pricing inquiries – we aim to stay competitive with industry leaders.
Returns & Refunds
Q: What is your return policy?A: Returns are accepted within 30 days if items are new and unused. See our full Return Policy for details.
Q: Who pays for return shipping?A: Buyers are responsible for return shipping unless the item is defective or incorrect.
Q: How do I start a return?A: Log into your account and select the item to return, or contact us at support@stockedautoparts.com.
Q: How long does a refund take?A: Refunds are typically issued within 1-3 business days after we receive and inspect your return.
Shipping & Delivery
Q: Where do you ship?A: We ship to all mainland U.S. states. We do not ship to Hawaii, Alaska, or U.S. territories.
Q: How long does shipping take?A: In-stock items usually ship within 1-2 business days. Delivery time depends on your location.
Q: Do you offer free shipping?A: Some items qualify for free shipping. For others, rates are calculated at checkout.
Q: Can I track my shipment?A: Yes, tracking information is emailed once your order ships.
Warranty & Disputes
Q: Do your parts come with a warranty?A: Warranty coverage varies by part and manufacturer. Contact us for specific details.
Q: What if my part arrives damaged?A: Contact us within 30 days and provide photos. We'll replace it or refund you promptly.
